Frequently asked questions and useful information
You can find answers to some of the most frequently asked questions about registering a company, forming a trust, setting up a super fund, placing an order with us and more below. If you can't find an answer to your question, contact us. We'll be happy to help.
To register a company or order a discretionary trust, unit trust, super fund or reserve a name, simply complete one of our online forms - they're easy and contain helpful hints to take you through each stage.Here is a step by step outline of how our online ordering system works.
Here are some answers to other FAQs about placing an order with Rocket:
If you start the form and can’t complete it for any reason, then don’t worry. Your data is automatically saved once you click ‘Next’ at the end of each step. This saves the information you have typed in so far and allows you to complete your answers at a later stage. You can go back to your order at any time by visiting the ‘Incomplete’ section of Mission Control.
Once your order is processed, you will be sent a notification email to let you know that your order has been completed and your documents are ready for you in your Mission Control. From here, you can download them straight to your computer.
Your documents will remain available for download in your Rocket Mission Control for 30 days.
By selecting ‘Additional storage’ when placing your order (which is an additional $33 per order), you can store your documents in your Rocket Mission Control indefinitely.
- login to your Mission Control from the homepage
- select the documents you would like to store, and
- pay the one-off fee of $33 (incl GST) per order.
It’s that easy! This means that you will be able to access your document(s) wherever and whenever you have internet access.
Mission Control is your own member section. This is where you can check on the status of your orders to see which ones are in progress and which ones are completed.
This is also where we store all of your completed orders for 30 days.
If you would like to store your documents in your Mission Control indefinitely, you simply need to pay a one off $33 fee (incl GST) for each order. But don’t worry – we’ll remind you of all of this when you place your order, and we’ll notify you when your documents are going to be archived out of your Mission Control.
Mission Control also allows you to update your account details with us, including your email and password.
You can order professionally printed and bound copies of your documents for an extra $55. If you have ordered printed copies of your documents, they will be mailed to you within two business days of your order being completed.
We’ve designed a fully automated document generation system that launches all orders to our clients at breakneck speeds and all without the need for printing or delivery. The savings made with this system are passed directly to you.
For printed packages, there is an extra fee of $55. This includes all printing costs, plus the binder itself, consumable costs and post/courier fees.
PDF company and trust packages are the most cost effective and eco-friendly solution.
To ensure that our documents are 100% thorough, 100% legal and 100% accurate, we’ve worked closely with our legal consultants who have written or reviewed every word.
We invite you to contact us at firstname.lastname@example.org with your queries.
The Rocket Registrations website is secured by Verisign, a globally trusted provider of website security certificates.
Payments for our orders can be processed through PayPal, a globally trusted secure payment provider.
We currently accept payment via PayPal. PayPal is a simpler way to pay online. All you need is an email address to make secure online payments using your debit card, credit card, bank account or PayPal balance. Please note that to order with Rocket Registrations, you are NOT required to become a member of PayPal.
PayPal offers 2 methods to pay:
1. You can purchase goods using your debit /credit card without being a registered member of PayPal, OR
2. You can use your existing PayPal account or create one, to pay for the order via a credit card or bank transfer.
You can place your order knowing that PayPal doesn’t share your financial details with retailers and that your money and information stays safer with PayPal’s industry leading fraud protection tools.
If you are unhappy, first of all let us know of your concerns and we will do our all to correct the issue to meet your expectations.
Due to the nature of this product, we can only provide refunds in special circumstances. If the company is already registered with ASIC, it will only be possible to refund the service fee. The $488 ASIC fee is not recoverable.
To request a refund, please send us an email explaining in detail the reasons for it. Refunds are given at our discretion.
If you are interested in hearing about the latest industry news, updates and other information from Rocket, visit our blog.
This is so that we can save your company documents in our system and make sure they are attached to your profile correctly.
When you log in, you will be taken to your Mission Control and all current and previous orders will be visible.